FAQs

We're excited to welcome you to our clinic!
Please arrive at your scheduled time and complete your new patient forms online using Chrome or Edge—this helps us streamline your check-in process.

📄 What to bring:

• Insurance card

• Valid ID

• Payment for any copayments

🩺 During your visit:
We'll take a detailed history of your current concerns and any performance goals you're working toward. Dr. Dorea Neigert will provide a thorough, one-on-one examination, discuss your customized treatment plan, and perform a brief initial therapy session.

🖼️ If you have imaging (MRI, X-ray, etc.), please text us beforehand so we can review it with you during your visit.

⏱️ Total visit time: Approximately 40–60 minute

Preparing for Your First Visit
To help you get the most out of your initial therapy session, please wear comfortable clothing that allows you to move, stretch, roll, and exercise. Athletic wear is ideal!

🧘‍♀️ What to wear:

• Loose-fitting or flexible attire for therapeutic activities

• Clothing that allows easy access to the area being examined

Dr. Neigert will conduct a focused evaluation and may need to examine the affected body part—so dress accordingly to ensure comfort and efficiency

 Please arrive at your scheduled time and complete any remaining paperwork online using Chrome or Edge for smoother check-in.

📄 What to bring:

• Payment for any copayments

🧠 What to expect:
This visit is focused solely on therapeutic treatment. We won’t be reviewing imaging or conducting a full evaluation. You’ll receive personalized therapy based on your ongoing care plan with Dr. Dorea Neigert.

⏱️ Appointment length: Approximately 20–40 minutes

To help you get the most out of your therapy session, please wear comfortable clothing that allows you to move, stretch, roll, and exercise. Athletic wear is ideal!

🧘‍♀️ What to wear:

• Loose-fitting or flexible attire for therapeutic activities

• Clothing that allows easy access to the area being examined

Insurance Information 🏥
We're committed to making your care experience as smooth as possible. Here's a quick guide to our insurance network status:

✅ We are IN-Network with:

• Blue Cross Blue Shield (BCBS & BCBS-HMO)

• Aetna (Aetna & Aetna-HMO)

• Humana

• United Healthcare

• PHCS

• MultiPlan

• Medicare

❌ We are OUT-of-Network with:

• Cigna

• Oscar

• Medicaid

📞 Need help verifying your benefits?
As a courtesy to our patients, we’re happy to check your insurance coverage or answer any questions.
Please text or leave a message at 512-663-9666. Allow 2–5 business days for a response—our team is here to help.

Need to Reschedule? Here’s How It Works 🔁
We understand that plans can change, so here’s our policy to help you manage your appointment smoothly:

🕒 If your appointment is more than 24 hours away:
You can easily reschedule on your own through the patient portal or online.

⏳ If it’s less than 24 hours before your appointment:
Please text us at 512-567-6343. A $75 late cancellation fee will be automatically billed to you. This charge is not covered by insurance.

We appreciate your understanding as we work to keep appointment availability fair for all patients.

Let’s talk insurance—it can be soooo confusing, but here’s what you need to know:

🧾 Deductibles:
Some plans require you to pay out-of-pocket until a certain amount (your deductible) is met. During this time, your costs may be higher.

💳 Copayments & Coinsurance:

• Some plans have a copay—a fixed amount you pay at each visit.

• Others involve coinsurance, meaning you pay a percentage of the visit cost.
  We typically collect a portion at the time of service.

📞 Check your coverage:
Insurance plans vary widely, so we highly recommend calling your insurance company to ask:

• Are we in-network?

• Do you have chiropractic and therapy benefits?

• What will you be responsible for paying per visit?

📱 Need help understanding it all?
Text or call our billing department at 512-663-9666 with questions. Please allow 2–4 business days for a response—we’re happy to help.

If you’ve been in a car accident, here's what to know before your visit:

🚗 Using Auto Insurance:
We may bill your auto insurance if you were injured in a motor vehicle accident. Each policy is unique—coverage varies depending on your plan and whether a claim has been filed.

🧾 Please bring:

• Auto insurance information

• Claim number (if applicable)

• Adjuster’s contact details

⚖️ Working with an Attorney?
If you're represented by an attorney, we may accept a Letter of Protection (LOP). This document ensures your medical bills will be paid from your settlement once the case resolves.

📌 Important notes:

• We must have your attorney's contact info and the signed LOP on file before beginning care under this arrangement.

• Without a valid LOP or active auto claim, treatment may be billed to your health insurance or paid out-of-pocket.

📱 Need help?
Text or call our billing department at 512-663-9666 with questions. Please allow 2–4 business days for a response.