FAQs

Please arrive at your scheduled time. Please sign your new patient forms online and we will have a much faster check-in (use chrome or edge).  Please bring insurance card, ID and payment for any copayments.  We will take a detailed history of your current chief complaint and/or what types of performance goals you have.  Dr. Neigert will provide a thorough one on one examination, discuss the treatment plan, and therapy will be performed. If you have imaging (MRI, Xray, Etc) please text us before you come and we can try to have that available for her to review with you too. You will be in our office for about 60 minutes. 

Please arrive at your scheduled time. Please bring payment for any copayments.  We will follow up on your improvements, reevaulate if necessary and provides therapies. You can expect to be in the office 20- 50 minutes.  

Please wear comfortable clothing that allows you to move, stretch, roll, and exercise. Athletic clothing is perfect! We will be performing activites on your first visit.  Dr. Neigert will want to examine the body part of concern, so wear loose fitting clothing that allows easy access. 

BCBS, BCBS-HMO (with PCP referral), Aetna, Aetna-HMO (with PCP referral), Humana, United Healthcare, Cigna, PHCS, MultiPlan, and Medicare. 

As a courtesy to our patients, we can verify your insurance benefits and/or answer any questions. Please text/leave a message at 512-663-9666. This typically takes 2-5 business days. 

If it is MORE than 24 hours before your scheduled appointment, you can change it yourself easily through your patient portal or online. 

If it is LESS than 24 hours before your scheduled appointment, please send us a text message at 512-567-6343. You will be automatically charged a $75 charge. This will be billed to you directly and is not covered by insurance. 

This is soooo complex!

You may have a deductible that needs to be met before your benefits kick in. If this is the case, you will be paying more until you reach that limit. We usually collect something at the time of service. Then you may/may not be responsible for a percentage of services. Each plan is very different. 

Some insurance has a copay only, so you would be responsible for that. 

⭐Call your insurance company and verify that our office is in-network and ask how much you will be responsible for. Ask if you have chiropractic and therapy benefits. Each plan is very different. 

You can also text/call our billing department at 512-663-9666 for specific questions. Please allow 2-4 business days for a response. 

Yes! 

Most often you have Personal Injury Protection (PIP) no matter who was at fault. You will need to verify this with your auto insurance adjustor and/or the adjustor of the other party invloved in the accident. 

When you come for your first appontment, please bring us your Car Insurance name, adjustor, contact name, phone number, fax number and claim number. 

You can also text/call our billing department at 512-663-9666 for specific questions. Please allow 2-4 business days for a response.